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Customer Service

Job Basics

Primary Skill: CSR
Location: Boston, Massachusetts

Job Details

Job ID: 49178
Posted: Friday, October 20, 2017
Country: United States
Salary Range: Negotiable
Type of Work: Direct Hire
Work Shift(s): 1st Shift

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Additional Skills

1. CSR Commercial Print
2. CSR Copy Shop
3. CSR Desktop Publishing
4. CSR Digital Print
5. CSR Quick Print/Copy
6. Clerical Commercial Print

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Company Information

The Fenway Group

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Digital Commercial Printing

Nadine Dowling
Phone: 617-226-1900
Fax: 617-226-1901
Email: ndowling@fenway-group.com
870 Commonwealth Avenue
Boston,  Massachusetts   02215

Job Description

As a customer service representative, act as the first/single point of contact to understand and manage the customer needs.
•Be responsive to customer needs.
•Light filing/scanning and other clerical tasks may be needed.
•Report to team leader and assist account executives with order processing.
•Communicate with clients and production on a daily basis to assure quality control.

•Must have excellent communication skills, written and verbal.
•Must have basic active knowledge of Microsoft Office including Word and Excel.
•Willingness to learn new processes with the guidance of our account executives .
•Able to work effectively in a team environment.
•Ability to multitask, work under pressure to meet tight deadlines set by clients, and utilize logical thought process.
•Detail oriented and the ability to follow up on tasks.
•Take pride in the work you produce.
•Ability to prioritize independently with minimal supervision.

This position is a full time position requiring 40 hours. Please only apply if you have full time availability. After submitting your resume you will be contacted regarding the position. Please include a cover letter, resume, and references to be considered for this position. We thank you for your submission and will get back to you as soon as possible.

You can apply for this position online using Printworkers.com online resume and application process.

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