Primary Skill: CSR
Location: Burlington, Vermont
Job ID: 52838
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Posted: Tuesday, December 03, 2019
Country: United States
Salary Range: Negotiable
Type of Work: Direct Hire/Flex-Hire
Work Shift(s): 1st Shift
1. Sales Inside
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2. CSR Project Manager
3. CSR Project Coordinator
4. CSR Account Manager
5. Project Manager Project Manager
[More Company Info...]
Commercial Printing (Offset & Web)
Work Site: 15 Catamount Drive, Milton, VT 05468
What It’s All About:
While the title reads Account Executive, we’re really on the hunt for what we like to call an ‘account whisperer’ — someone who has an innate sense for anticipating customer needs.
You can both see the big picture and also revel in the details of customer accounts, managing projects and delivering multiple products on schedule and on budget. You’re a go-getter with an unparalleled knack for seamlessly communicating, coordinating, and collaborating with customers, vendors, and the rest of the team at Villanti.
In this role, you will use your account management savvy and product intelligence to educate our customers on the best print, mail and fulfillment options available to them, then guide them through the printing process, from planning to delivering custom products made with the finest craftsmanship.
And, just as Robert Redford’s character in “The Horse Whisperer” had an extraordinary gift for understanding horses, you have the same gift for understanding clients (aka: humans). You’ll build positive, meaningful relationships with our customers to ensure their needs are met, goals are reached, and their loyalty is solidified for years to come.
What You Will Do (list includes, but is not limited to):
Acting as the main point of contact between the customer and Villanti Printers:
Communicate, coordinate, and facilitate jobs, plant tours and press checks
Provide accurate estimates and create purchase orders; review and update specifications or special instructions of each job
Ensure materials and job components are available and delivered on-time
Request any changes needed, send final proofs to customer for review, and perform quality assurance on all final products
Collaborating with the internal Villanti team:
Coordinate the status of jobs, unique circumstances, and set production deadlines with Job Control and Production Management
Effectively communicate strategic plans to the production team
Work with the finance department on the timely purchasing of paper and other inventory as needed
Selecting, negotiating, and coordinating purchases with third party vendors
Intellectually, You Have The Following Abilities:
Prioritize, multi-task, and manage several projects at various stages
Read and perform basic mathematical calculations
Work effectively under pressure within a fast paced environment
Understand and follow written and oral instructions
Review and enter data into computer and electronic time clock systems
Regularly exercise safe, independent judgment and discretion
Who We Are:
Villanti Printers is family-owned company with smart, fun, and experienced colleagues. Our scenic location in Milton, Vermont is matched only by the satisfaction you get from contributing to fantastic projects, and working with creative, wonderful customers and partners.
What We Offer:
We offer excellent benefits — including medical, dental, life, long-term disability, vacations, holidays, personal time, and a 401(k) with match — as well as the occasional celebrations of success.
How To Apply:
Morris Recruiting & Consulting is managing this search for Villanti Printers. Please email your resume and cover letter to Etienne Morris at firstname.lastname@example.org. We look forward to hearing from you.