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Field Service/Support Engineer

Job Basics

Primary Skill: IT
Location: Westford, Massachusetts

Job Details

Job ID: 48026
Posted: Thursday, April 13, 2017
Country: United States
Salary Range: 80K - 90K
Type of Work: Direct Hire
Work Shift(s): Any Shifts

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Company Information

Ironsides Technology

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Information Technology Services

Bob Connor
Phone: 617-851-9838
Email: bob.connor@ironsidestech.com
238 Littleton Road
Westford,  Massachusetts   01886

Job Description

Field Service/Support Engineer
Ironsides Technology is a growing software company, looking for a Field Service/Support Engineer to fill a new position. This is a position with a lot of visibility and opportunity for growth. The candidate will be responsible for Installation and Support of the APT Software Suite in a production Print and Mail environment. Ironsides Technology has a strong focus on customer care, and as such this role features prominently in the customer relationship cycle. Candidates will be involved in the life-cycle of the solution from initial scoping to post installation support.
Essential Job Responsibilities:
• Travel to customer locations for installations of the Ironsides APT Solution.
• Provide on-site training of the Ironsides APT Solution to customer resources.
• Assist with diagnosing and troubleshooting hardware and software issues encountered in the field.
• Document installation activities and provide daily reports to internal and external stake-holders.
• While not on an installation, provide remote support for installation base.
• Provide technical knowledge during pre and post sales scoping of upcoming projects.
• Work with internal and external stake-holders on documentation needs and improvements.
• Perform regular call-outs to customer contacts to ensure installation base is happy and taken care of.

Required Qualifications:
• Associates or Bachelors in Computer Science/Information Technology or equivalent experience.
• Experience in a Service role preferred.
• Willingness and flexibility to travel.
• Solid understanding and experience with Windows Operating Systems.
• Knowledge of MSSQL databases and queries.
• Basic knowledge of networking technology.
• Basic scripting capabilities a plus, EG; JS, Python
• Excellent oral and written communications.
• Excellent problem-solving skills.
• Ability to work independently or within a team.
• Basic knowledge of electronic/circuit logic a plus.
• Familiarity with basic hardware tools a plus.

Send responses to: bob.connor@ironsidestech.com

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