Field Service/Support Engineer Ironsides Technology is a growing software company, looking for a Field Service/Support Engineer to fill a new position. This is a position with a lot of visibility and opportunity for growth. The candidate will be responsible for Installation and Support of the APT Software Suite in a production Print and Mail environment. Ironsides Technology has a strong focus on customer care, and as such this role features prominently in the customer relationship cycle. Candidates will be involved in the life-cycle of the solution from initial scoping to post installation support. Essential Job Responsibilities: • Travel to customer locations for installations of the Ironsides APT Solution. • Provide on-site training of the Ironsides APT Solution to customer resources. • Assist with diagnosing and troubleshooting hardware and software issues encountered in the field. • Document installation activities and provide daily reports to internal and external stake-holders. • While not on an installation, provide remote support for installation base. • Provide technical knowledge during pre and post sales scoping of upcoming projects. • Work with internal and external stake-holders on documentation needs and improvements. • Perform regular call-outs to customer contacts to ensure installation base is happy and taken care of.
Required Qualifications: • Associates or Bachelors in Computer Science/Information Technology or equivalent experience. • Experience in a Service role preferred. • Willingness and flexibility to travel. • Solid understanding and experience with Windows Operating Systems. • Knowledge of MSSQL databases and queries. • Basic knowledge of networking technology. • Basic scripting capabilities a plus, EG; JS, Python • Excellent oral and written communications. • Excellent problem-solving skills. • Ability to work independently or within a team. • Basic knowledge of electronic/circuit logic a plus. • Familiarity with basic hardware tools a plus.
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